2014-05-18T13:00:00-05:00 2018-05-04T10:38:00-05:00 This is a turtle document that uses Linked Data oriented content to describe OpenLink eCRM Ontology. OpenLink eCRM Ontology Description Document (Turtle) 2014-05-18T13:00:00-05:00 2018-05-04T10:38:00-05:00 Ontology that defines entity and relation types used to describe customer relationships. Examples include activities, cases, catalogs, alerts etc. 2.0.1 OpenLink eCRM Ontology Activity Activity Participant Alert Attendee Automated Process CRM Source Case Catalog Catalog Product Category Column Mapping Column Mappings Company Entity that competes for the same customer demographic in regards to products and services provision Competitor Contact Data Data Source Date Format Definition Definitions Direction Document Relation Employment Event Forecast History Import Influencer Issue L Object ID Sub-class of Prospect that satisfies criteria for making a purchase. Lead Mail Addressee Mail Message Mail Part Mail list Mail list Delivery Mail list Issue Mail list Subscription Offset Opportunity Options Order Order Item Organization Organization Group Organization Settings Organization User Organization User Preferences Pending Phone Call Product R Object ID Range Recurrent Rule Remind Kind Source Stage in the Business Development process. It has subclasses: Try, Buy, Fly, and Die Stage Business Development Stage State Sub Type Table Filter Table Filters Table Mapping Table Mappings Target Task Task Status Team Type User Mappings User Match Orders User Settings 1 rsvp Business Partner An organization that is engaged in a partnership in one of the following forms: OEM, Reseller, Co-Marketing BusinessPartner Customer Associates an Order with a Purchase Processing Agent that is distinct from actual customer receiving license hasPurchaseAgent Associates an Order with a Payment Processing Agent that is distinct from actual customer receiving license hasPaymentAgent Associates an Opportunity with a Business Partner that would be credited during closure hasContributingPartner Invoice Entity that competes for the same customer demographic while also being viable partners in regards to products and services provision. Basically, a mutually beneficial state easily misdiagnosed as being competitive. Co-petitor A company [typically equipment maker] that bundles technology sourced from third parties as part of this product offerings. The right to bundle is facilitated by an annual license fee and/or royalties payments. License duration tends to start at fours years accompanied by an annual maintenance & support contract. Original Equipment Manufacturer OEM A software publisher [typically vertical segment focused] that bundle technology sourced from third parties as part of this product offerings. The right to bundle is facilitated by a reseller contract that entitles reseller to bundled product at a discounted rate. Value Added Reseller VAR A distributor of software for a specific region. The right to distribute is facilitated via a contract gives distributor the right to acquire products at a highly discounted rate for sale through a network of resellers and direct customers. Software Distributor Distributor A consulting that recommends technology sourced from third parties as part of this systems integration services offerings. Compensation typically takes the form of a referral or finders fee. Systems Integrator Integrator 1 hasAction 1 hasAddressee 1 hasBCC 1 hasCC 1 hasCity 1 hasEMail 1 hasPassword 1 hasProvince 1 hasQuantity 1 hasQuarter 1 hasQuery 1 hasRange 1 hasRefund 1 hasRelationship 1 hasResponseMode 1 hasSalesRep 1 hasSender 1 hasSequence Property for associating Opportunities or Support Cases with stage in a process (or activity). The value (object) of this property is a URI that identifies a specific sequence in an ordered activity list. 1 hasStage 1 hasSuffix 1 hasTo 1 hasTransform 1 hasWeakness 1 hasYear 1 isAllDay 1 isFinished 1 isUntil hasOrder isAccountManagerOf 1 hasContact Evaluation Stage in the Business Development process. TryStage Try Stage Evaluation Stage in the Business Development process. BuyStage Buy Stage Critical stage in the Business Development process that commences after initial purchase. This is where addition opportunities are developed in regards to: license upgrades, repeat sales to different departments, divisions etc., Custom Development, Training, Consulting etc.. FlyStage Fly Stage End of Opportunities Stage in the Business Development process. Note, this isn't the same thing as a last opportunity. DieStage Die Stage Agent suspected of requiring products and services from a vendor. Suspect Agent that has commenced evaluation of specific products and services from a vendor. Prospect Organization or Person that uses DB2. DB2 User DB2User Professional Business Development Services Opportunity Professional Business Development Services Opportunity Custom Business Development Opportunity Custom Business Development Opportunity Traning Business Development Opportunity Traning Business Development Opportunity hasPotentialOrderItem hasDiscountAllowed hasTransactionID Person of strategic importance in regards to business development. Strategic Contact Executive strategically associated with Enterprise Data. Enterprise Data Executive Executive strategically associated with Social Media initiatives. Social Media Executive Executive strategically associated with SEO and Structured Data in Web Pages. SEO and Web Structured Data Executive Executive strategically associated with Cloud Computing initiatives. Cloud Computing Technology Related Executive Company Founder. Enrepreneur Executive strategically associated with Enterprise Data. Consulting Practice Contact hasPriceSpecification hasRecipient Support Consultant Case Category Case Category has Case Category Initial Connection Problem Configuration Problem Application Specific Problem ODBC/JDBC/UDBC API Problem Performance Tuning Problem Stability Problem Other Problem First month of fiscal year fiscalYearStartingMonth Last month of fiscal year fiscalYearEndingMonth Measure Vendor 1 activityAlert 1 activityAttendee 1 alertOffset 1 alertRemindKind 1 attachOnlyOne 1 autoAttach 1 autoRestart 1 closedAmount 1 closedDate 1 column 1 count 1 country 1 countryOfOrigin 1 currencyFormat 1 currentODBC 1 customField 1 dateReceived 1 dateSent 1 dnsZone 1 downloadDate 1 dueDate 1 endDate 1 eventRecurrentRule 1 execImmediate 1 execManualOnly 1 firstWeekDay 1 hasActivity 1 hasActivityData 1 hasActivityState 1 hasAddress 1 hasApplication 1 hasApplicationVersion 1 hasAppointment 1 hasAttachment 1 hasAutomatedProcessOption 1 hasBody 1 hasBusiness 1 hasCasePhoneNumber 1 hasCatalogAudience 1 hasCatalogProvider 1 hasCategory 1 hasCharset 1 hasClass 1 hasClassID 1 hasClient 1 hasClientVersion 1 hasCode 1 hasColumnMapping 1 hasColumnMappingSourceColumn 1 hasCompany 1 hasCondition 1 hasConsultant 1 hasContentTransferEncoding 1 hasData Database Engine 1 Database Engine hasDatabaseEngine 1 Date 1 hasDateFormat 1 hasDbmsVersion 1 hasDepartment 1 hasDevice 1 hasDirection 1 hasDiscount 1 hasDiskQuota 1 hasDiskUsed 1 hasEMailType 1 hasError 1 hasEvent 1 hasForecast 1 hasImportDefinitions 1 hasImportTableFilters 1 hasImportTableMappings 1 hasImportUserSettings 1 hasIndustry 1 hasInterest 1 hasItem 1 hasKey 1 LeadCompany 1 hasLinkedDoc 1 hasLoginName 1 hasMailHead 1 hasMaillistState 1 hasManager 1 hasManufacturer 1 hasMapping 1 hasMatchOrder 1 hasMaxOrder 1 hasMinOrder 1 hasMisTsID 1 hasMonth 1 hasOffsetMeasure 1 hasOplVersion 1 hasOrderNumber 1 hasOrganizer 1 hasPercent 1 hasPhoneCall 1 hasPhoneExtension 1 hasPhoneNumber 1 hasPostalCode 1 hasPotential 1 hasPreferences 1 hasPrefix 1 hasPrice 1 hasPriority Percentage represented in decimals. Example 50% would be represented as 0.50 1 hasProbability 1 hasProduct 1 hasRating 1 hasReference 1 hasResult 1 hasRole 1 hasServer 1 hasSetting 1 hasSource 1 hasSourceTable 1 hasStatus 1 hasStrength 1 hasSubject 1 hasTableMappingSourceColumn 1 hasTarget 1 hasTargetClass 1 hasTargetLObjectID 1 hasTargetOwner 1 hasTargetRObjectID 1 hasTask 1 hasTemplate 1 hasTime 1 hasTimestamp 1 hasTimezone 1 hasTimezoneOffset 1 hasTitle 1 hasUID 1 hasURI 1 hasURL 1 hasUnit 1 hasUnitOfMeasure 1 hasUser 1 hasUserLicense 1 hasValue 1 Vendor 1 hasVersion 1 ifNotExists 1 isDaysOld 1 join 1 lastActionDate 1 lastModified 1 location 1 longDate 1 longDateInput 1 longTime 1 longTimeInput 1 lookupIn 1 nextAction 1 office 1 open 1 openDate 1 orderDate 1 organizationGroupOwner 1 otherAction 1 param1 1 param2 1 param3 1 sendTime 1 shortDate 1 shortDateInput 1 shortDateInputYM 1 shortTime 1 shortTimeInput 1 startDate 1 started 1 startedOn 1 statusOfTask 1 validFrom 1 validUntil recipientOf Project Team 1 hasInfluencer 1 estimatedCloseDate hasEstimatedCloseDate 1 estimatedCloseMonth hasEstimatedCloseMonth 1 estimatedCloseYear hasEstimatedCloseYear 1 estimatedCloseDay hasEstimatedCloseDay Associates an Order with Billing Company hasBillingCompany Business Development Opportunity Business Development Opportunity Investment Opportunity Investment Opportunity Partner Business Development Opportunity Partner Business Development Opportunity Various Business Development Opportunity Various Business Development Opportunity OEM Business Development Opportunity OEM Business Development Opportunity Integrator Business Development Opportunity Integrator Business Development Opportunity 2014-05-18T13:00:00-05:00 2018-05-04T10:38:00-05:00 This is a document that uses Linked Data oriented content to describe OpenLink eCRM Ontology. OpenLink eCRM Ontology Description Document 1 hasServerVersion This property express the relation between two contacts in the same organization where one reports to the other. reportsTo This property associates an Order with a fiscal year range identified literally by concatenation of the start and end years e.g. ,'2015-2016' 1 hasFinancialYear Organization or Person that uses SQL. SQL User SQL User Organization or Person that uses Oracle . Oracle User OracleUser Organization or Person that uses Microsoft SQL Server. Microsoft SQL Server User SQLServerUser Organization or Person that uses Sybase. Sybase User SybaseUser Organization or Person that uses IBM Informix. IBM Informix User IBMInformixUser Organization or Person that uses Progress. Progress User ProgressUser Organization or Person that uses MySQL. MySQL User MySQLUser Organization or Person that uses PostgreSQL. PostgreSQL User PostgreSQLUser Organization or Person that uses Firebird. Firebird User FirebirdUser Organization or Person that uses Virtuoso. Virtuoso User VirtuosoUser Organization or Person that uses ODBC. ODBC User ODBCUser Organization or Person that uses JDBC. XX User JDBCUser Organization or Person that uses ADO.NET. ADO.NET User ADONETUser Organization or Person that uses OLE DB. OLE DB User OLEDBUser A software publisher that bundles technology sourced from third parties as part of this product offerings. The right to bundle is facilitated via a annual license fee and/or royalties payments based contract. Contract duration tends to start at four years accompanied by an annual maintenance & support contract. Independent Software Vendor ISV hasShippingContact hasBillingContact hasOrderItem Job Title hasJobTitle Uses Client OS Property that associates a Contact with a Client Operating System they use usesClientOS Uses Server OS Property that associates a Contact with a Server Operating System they use usesServerOS Uses DBMS Property that associates a Contact with an Database Management System they use usesDBMS hasAccountManager Property that associates an Employee with an Employer Company hasEmployer Associates a Project Team with its members hasMember Business Partner Prospect An organization that is engaged in a partnership prospect in one of the following forms: OEM, Reseller, Co-Marketing BusinessPartnerProspect This property [relation or attribute] connects a company with one or more competitors. isCompetitorOf This property [relation or attribute] connects a company with one or more competitors. hasCompetitor Region Country Manager Account Manager hasCountryManager Associates a Country with an Account Manager. hasCountryManager hasRegionManager Associates a Region with an Account Manager. hasRegionManager Motivated by organizational improvement and constantly looking for good ideas, Go-Getters champion action around great insights wherever they find them. Go-Getter Passionate about sharing insights, Teachers are sought out by colleagues for their input. They're especially good at persuading others to take a specific course of action. Teacher Wary of large, complicated projects, Skeptics push back on almost everything. Even when championing a new idea, they counsel careful, measured implementation. Skeptics Willing to share the organization's latest gossip, Guides furnish information that's typically unavailable to outsiders. Guides Just as nice as the name suggests, Friends are readily accessible and will happily help reps network with other stakeholders in the organization. Friends Focused primarily on personal gain, Climbers back projects that will raise their own profiles, and they expect to be rewarded when those projects succeed. Climbers Perhaps better described as "anti-stakeholders," Blockers are strongly oriented toward the status quo. They have little interest in speaking with outside vendors. Blockers 2014-05-18T13:00:00-05:00 2018-05-04T10:38:00-05:00 This is a turtle document that uses Linked Data oriented content to describe an OpenLink ontology for eCRM OpenLink eCRM Ontology Description Document (Turtle) Mechanism for acknowledging introduction to something. Example a customer or prospect introduction Hat Tip hasHT Business development stage whereby after initial purchase no additional opportunity development has occurred. Basically, this indicates M&S renewals as the only source or subsequent sales en route to Die Stage. StagnationStage Property that indicates Purchase Authority of a Contact. Value or '1' or 'Yes' indicates that a Contact has Purchase Authority. Purchase Authority hasPurchaseAuthority Database Management System Family 1 DBMS Family hasDBMSFamily Associates Contact with the date connection was established e.g., data when a connection request was accepted on networks like LinkedIn, Facebook, Xing etc. hasConnectionDate